Has your bank account been double-dipped?
As if we don’t pay enough for our groceries already! Many Woolies customers have today discovered they’ve been charged twice for their recent purchases.
Check your bank account. Have you been milked twice?
- Many furious Woolies customers have been left with no money in their accounts after a payment processing error saw them being charged again for purchases they’d already paid for.
- Understandably, they’re asking why – but have been left high and dry in the meantime, with no cash left in their account.
- Adding to the confusion is the fact that the duplicated transactions are from five months ago, in March.
- Some customers have been left hundreds of dollars out of pocket while they await a refund.
Woolies not to blame – but left red-faced!
- Woolies have apologised to affected customers, but it seems they’re not actually to blame.
- The double payment error was actually made by a third party payment processing company named Cuscal.
Payment processing centre error
- Cuscal are a completely separate company who handle the processing of some electronic payments for Woolies.
- An error at the Cuscal data centre has seen many transactions duplicated, so the customers have been charged twice.
- Cuscal have advised that they hope to have all of the errors reversed as quickly as possible, hopefully within 24 hours.
- Woolies have asked affected customers who have any concerns to phone 1300 767 969.
So, who’s affected?
- At this stage it looks like the stuff-up affects Woolies customers who bank with ING.
- The duplicated transactions also relate to purchases that were paid for with an ING Visa card on the 11th, 12th or 13th of March 2017.
- The double processing error applies to purchases made anywhere across the stores owned by Woolworths. This includes Woolies, BWS, Big W, Dan Murphy’s, and Woolworths Petrol.
- There’s no confirmation of how many people are affected, but some reports have indicated it could be tens of thousands of shoppers.
- The stuff-up has left many angry shoppers asking how this could have happened.
- They want to know why their transaction details are being held on file for months, and how they could have been processed twice.
- It has many questioning just how safe our details are, in an age where we’re increasingly using cashless payments like EFTPOS, PayWave and Tap and Go.
- These are certainly important concerns, and questions that need answering.
Check your bank statement
In the meantime, it pays to keep a very close eye on your bank account, to be sure you know who’s getting their hands on your cash.