Forget phoning Centrelink – jump online in an instant

It's only fair to share...

We all know how hard – make that almost impossible – it can be at times to speak to a real, live person at Centrelink. When you need to give Centrelink a call, prepare to settle in for very long wait! Forget the on-hold queue! Register for an account with Centrelink online, and jump on the net to tick these tasks off your To-Do list.

Here’s the top 6 things you can do online with Centrelink

  1. Suss out what you’re eligible for

  • Not sure what Centrelink benefits and services you might be eligible for?
  • Use the Payment and Service Finder to outline your situation and explore what payments you might be able to receive.
  1. Make a claim

  1. Track your funds

  • Trying to manage your cash, but not sure when your next Centrelink payment is due?
  • Jump onto your Centrelink online account to find out when it’s due and how much cash you’ll receive.
  • Download the handy Express Plus Centrelink mobile app to find out even faster!
  1. Reporting made easy

  • Many Centrelink benefit recipients need to regularly report their income to make sure their payments are correct.
  • It’s easy to report your income using your Centrelink online account or the Express Plus Centrelink mobile app.
  • Jump online anywhere, anytime and have it done in a flash!
  • It’s a great idea to set report reminders in your phone or diary so you don’t miss your reporting due date.
  1. Change your details

  • If you have moved house, nabbed a new job, are changing or finishing courses or are taking an overseas holiday, you need to let Centrelink know.
  • Jump online and update your details quickly and easily.
  1. Get the answers to all of your burning questions!

  • Centrelink have a handy and active social media tools that can answer any questions you might have. They will also keep you up to date on any changes.
  • Follow Student Update on Facebook or @studentupdateau on Twitter.
  • You can use these profiles to ask Centrelink a question – just remember to keep your details private.

But wait – there’s more!

Find out what else you can do online using Centrelink self-service.