Samsung 7 gone to heaven?

Here’s what to do if you’ve got one

If you’re a smartphone user, unless you’ve been living under a rock (or holidaying phone-free in the Bahamas, in which case – we hate you!) you’d have heard about the trouble-plagued Samsung Galaxy Note 7.

Here’s everything you need to know.

A quick recap of the facts

Basically, these fancy phones have a slight problem – they have a tendency to catch fire. A pretty significant and dangerous issue that makes them rather hazardous!

  • The problem started a month or two ago, with reports of battery problems, fires and other critical failures.
  • Samsung launched a replacement offer but the replacement phones also faced the same problems.
  • So last week, Samsung announced that they’ve stopped sales and production of the Galaxy Note 7, and customers are being encouraged to return their phone for a replacement or refund.

Got a Galaxy Note 7? Here’s what to do

Stop using it!

  • If you’re travelling, you definitely can’t use your Samsung Galaxy Note 7 on a plane. Qantas, Virgin and Singapore Airlines have all banned them from their flights.
  • Complete a backup of any data and personal information you have stored on your phone. It’s also a good idea to do a factory reset of the phone, which will delete any of your personal info from it.
  • Then power it down, and head back to where you bought it.
  • Samsung say they’re working together with all Australian mobile phone carriers to ensure all customers receive an exchange, including a refund for any difference in price.
  • Or if you prefer, you can receive a full refund.

Want more info?

  • Head to the Samsung website.
  • You can use the form at the bottom of this link to complete your details and ask Samsung to contact you.
  • Or contact your mobile phone network provider today.