City Finance Australia Pty Ltd
ACN 602 842 704
(hereinafter referred to as “City Finance”)
ACL NUMBER: 469854
Under the National Consumer Credit Protection Act 2010 (“the Act”), there are certain obligations that we are required to undertake when we provide you with Credit Assistance by taking a preliminary assessment. The primary obligation is that we are required to assess whether the provision of credit is unsuitable having regard to your financial circumstances as well as looking at your requirements and objectives for seeking credit. We do this by undertaking a written credit assessment.
We are prohibited from providing credit assistance after we have undertaken a preliminary assessment if in our reasonable opinion, amongst other considerations:
- You would be unable to comply with your financial obligations under the proposed contract or could only comply with substantial hardship;
- The loan does not meet your requirements or objectives and or is unsuitable.
The details you provide in your assessment are provided to City Finance Franchisees. The six most referred franchisees are as follows
- City Finance Lending Pty Ltd
- Shimtec Pty Ltd
- Razorbay Pty Ltd
- Commercial Equities Pty Ltd
- Shimco Pty Ltd
- Imisides Pty Ltd
Pursuant to the National Consumer Credit Protection Act 2009, if you request a copy of the written credit assessment it will be provided to you free of charge.
If you make a request for a copy of your assessment after the credit contract is entered into we will provide a copy within 7 days.
If a request is made after two years from entering into the contract we will provide a copy within 21 days.
Enquiries, Concern And Resolution Of Complaints
What to do if you have any concerns
Step 1. We encourage you to discuss the matter with one of our friendly staff members that you dealt with when being granted the loan.
Step 2. If you are dissatisfied with our response, you may refer your dispute to the internal dispute resolution process of City Finance, where our designated Compliance Manager will review the decision.
You may contact the Compliance Manager by writing to the following address:
Suite 134, 7 Clunies Ross Ct
Eight Mile Plains QLD 4113
Tel: 07 3458 9200
By Email: [email protected]
We will endeavour to notify you of the outcome of their decision within 21 business days of City Finance receiving your request.
Step 3. If you do not agree with the decision, you may apply to our External Dispute Resolution service which is aimed at resolving disputes between credit providers and customers.
Our EDR provider is Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678
Fax: (03) 9613 6399
Email: [email protected]
Mail: Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001