It looks like we had trouble
connecting to your bank account.

This can happen for a few reasons — incorrect login details, an MFA error, or a locked account. Before trying again, make sure your details are correct and that your account is accessible. We’ll send you a new link within 15 minutes so you can give it another go.

Before your new link arrives, it's worth checking:

  • Your username and password are correct
  • You have access to your MFA device or authentication app
  • Your account isn’t locked — if it is, contact your bank to unlock it before trying again
  • You’re selecting the correct bank or financial institution
  • Your internet connection is stable

If you continue to have trouble, please don’t hesitate to contact our team and we’ll be happy to help.