Mobile phone complaints decrease – but we’re not happy with our internet!
Our mobile phone providers must have started listening to us – now we just need our internet service providers to start doing the same!
According to a new report into telecommunications industry complaints, less of us are having to make formal complaints about our mobile phone providers.
But while that’s the good news – unfortunately complaints about internet service providers are on the rise.
It’s all about the NBN….
Sure, the NBN is a huge new infrastructure rollout, and is bound to cause some hassles for people that result in complaints.
And while these complaint numbers might sound significant, they’ve occurred while the number of people connected to the NBN has doubled – so we guess it’s not all bad news.
But fortunately, less of us are having to complain!
In fact, despite the big jump in complaints about the NBN, apparently the overall number of complaints to the Telecommunications Ombudsman actually decreased by almost 10% last year.
Other than the NBN, what are people complaining about?
83% of complaints made to the Telecommunications Ombudsman last year were by customers from these 5 service providers –:
The most common overall issues that customers complained about were
So who’s doing the best job?
Mobile customers are much happier overall
Who’s your telco? How happy are you with your mobile phone and internet service providers?